Terms & Conditions
These terms and conditions form the basis of our contract with you. We will be doing our very best to make sure things work out, but in booking with us (Galloway Cycling Holidays) we assume you have agreed to them.
Your tour leader/contact person is responsible for your booking with us and our contract is with them. They are responsible for all payments for the group. We assume that you are aware of the hazards of cycling, and are healthy enough to undertake a cycling holiday.
Quoted prices for your accommodation is for 2 people sharing. Single occupancy can be booked, but will often cost more than the sharing price.
Breakfast is included unless self-catering accommodation is used. Linear, aka place to place tours that include luggage transfer are priced to include this service in your booking price.
Guided tours with us at your side can be added to your holiday at additional cost.
Alteration to your booking
When you need to alter your booking we will be trying our very best to change things, but there will be occasions when this is impossible. There may be a service charge for this work.
The full balance of your holiday with us needs to be paid not less than 6 weeks prior to your arrival. If full payment is not made, we reserve the rights to treat the booking as cancelled by you. Our usual cancellation policy will be in effect at that point.
A booking is accepted by us
a) when we confirm the holiday availability and cost, and
b) on receipt of the deposit payment within 14 days of agreement of route details and accommodation
To complete a booking we ask for a non-refundable deposit of 25% of the total holiday cost within 14 days of agreement of route and accommodation. The final payment will be requested at least 6 weeks before starting the holiday.
Deposits are normally non-refundable, but to date we have a sympathetic policy with a proportion returned according to the tour preparation work done. Please see our cancellation policy for more detailed information.
We comply with the EEC Package Travel Directive 1992. Your deposit and full payment is held in a separate bank account until your holiday has been completed.
We accept payment in UK pounds sterling using debit or credit card. TransferWise or bank transfer also work fine and credit or debit cards can be used. We request customers pay any transaction and bank administration charges.
If you need to cancel
This does not happen very often and we will be trying to find alternatives. Any time after you have confirmed your holiday, let us know as soon as possible that you or a member of your group can no longer come.
If you need to cancel your trip however we will charge a percentage of your holiday price as follows:
- until 30 days before starting your trip: 25% of the entire holiday price
- from 29th to 15th day: 40% of the entire holiday price
- from 14th - 7th day: 80% of the entire holiday price
- On the day of the your planned trip, or on no show: 90% of the entire holiday price
If you cannot finish your trip due to unforeseen circumstances on your part, we cannot refund any of your holidays payments.
If we need to cancel
Let's hope this never happens. But if it does, we will try to find an alternative holiday for you or refund 100% of your payments to us.
Loss or damage
If you hire our bicycles, and/or helmets then bikes/helmets are your responsibility for the duration of your holidays, and all damage or loss is at your expense.
Medical costs and returning you to your home can run up a very big bill. By booking with us we assume that you have coverage or travel insurance sufficient for an active cycling holiday. If we fail to get you to the train station on time for some unforeseen circumstances, we can not be held responsible. This should be taken up with your insurance company for refund.
Road conditions or weather may force us to change your itinerary and we reserve the right to change routes or accommodation as required without liability.